Customer Service

If you have any questions or encounter any technical problems while placing your order, please contact us.



3805 Edwards Road
Cincinnati, OH 45209
Privacy & Security

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely.

There are no returns or refunds on these services. No cancellations during the first six months. Cancellation of subscription is permitted after six months. To cancel your subscription, please contact us via one of the methods listed above.
Shipping & Delivery
Due to the nature of the product being sold (a subscription to a service), SHAPE does not engage in "shipping." Delivery of services begins at the time of purchase and will continue throughout the term of your subscription.
SHAPE services are sold as a subscription. After your purchase, payments automatically recur on a monthly basis for one year.